The CFI-Group and the Swedish Property Federation jointly announced Pembroke as the winner of the Fastighetsbarometern Office award for Sweden’s most satisfied office tenants. This marks the fifth consecutive year of Pembroke receiving a top three position in the renowned survey.

Pembroke earned a score of 90 (industry index: 75) which is the highest ever CSI score measured in Fastighetsbarometern since its start in 1997. Pembroke improved its tenant satisfaction score in almost all categories, registering the largest gains in service requests, environment, and indoor climate.

Kristin Willerström, Regional Director, Nordics, comments, “Regaining the top position in the survey was an important goal for Pembroke in 2020, and we are delighted have achieved it. People are at the heart of our business, so to be recognized for our outstanding customer service is very rewarding. At Pembroke, we always strive to use our global best practices to help us work smarter and meet the unique needs of our local markets, assets and tenants. The CFI survey is an important tool for us to identify opportunities for further improvements. Thank you to all our tenants who took part.’’

During 2020, Pembroke has worked even closer with our tenants to meet individual present and future needs. Guidelines related to Covid-19 have been implemented, so that tenants feel safe in their workplace environment. This includes assessments with workplace specialists so that tenants can prepare their premises ahead of staff returning to their office.

Åsa Blomkvist, Asset Management Associate at Pembroke, comments: “We are incredibly proud that Pembroke has been recognized again for excellence in tenant satisfaction. With our dedicated on-site team, Pembroke strives to offer tenants the highest standard of service, attention to detail and customized solutions. Our focus is on meeting tenants’ needs today and tomorrow, with health, wellbeing, and long-term sustainability at the core of our asset strategies.

During 2020, we have focused on our communication and service offering, to make sure our tenants have all the latest information at their fingertips. Via our tenant portal, all tenants in Mästerhuset can conveniently access their preferred mix of services and amenities, whether they are working from home or their office. We also have a continued focus on the seamless handling of service requests which our tenants’ value tremendously.”

In Stockholm, Pembroke’s in-house team, in partnership with selected specialists from H2M Fastighetsteknik and Coor Service Management, handle property management across two CBD buildings, Mästerhuset and Sveavägen 14. This, in combination with an active and long-term focused day-to-day management, has proven a rewarding strategy for achieving customer service of the highest quality.”